Here are some other questions that we've been asked regarding The SleepPhones System. If your question is not answered here, please email customerservice@sleepphones.com.

• What makes SleepPhones better than other headphones?
• How do I wash my SleepPhones?
• Can I wear ear plugs with SleepPhones?
• Can I use SleepPhones for purposes other than sleep?
• How do I protect against hearing damage?
• What do I do with the lavender sachet?
• I intend on using them for a meditation product called Holosync which relys on a full range of audio responses. Do you feel your product would meet my requirements?
• I would like If your product SleepPhone is compatible with multidimentional music.
• Would this eliminate noise that you hear from nuisance neighbour
• Are they wireless?
• Have you done any research as to whether your headphones pose a health hazard for emf's?
• The headphones slip around on my head. Are they too big? Do they routinely stretch after you've been wearing them?
• I do not have the software necessary to download the mp3s. Would it be possible to include them in a different format?
• When ripping music from the CD to my MP3, it took a very long time to copy. Is this due to the binaural technology?
• Does it get hot with the fleece headband?
• How do I program my iPod?
• Are you a green company?
• Do you donate to any causes?
• I’m a nurse. Can I let my patients try it without infringing on any copyrights?
• Do any health insurance companies cover your product?
• How did you come up with the name AcousticSheep?
• What is your policy on Privacy and Security?
• Is satisfaction guaranteed?

What makes SleepPhones better than other headphones?

• SleepPhones speakers are of excellent quality, with an emphasis on bass response. We get them from the same supplier that makes speakers for a famous German audiophile headphone company. Their products often sell for hundreds of dollars.
• SleepPhones are fully adjustable. Not only are there different sizes, the right speaker can be pulled forward or back, depending on a person's ear position.
• Regular headphones are too bulky for sleep. They will come off by the morning (cannot use the private alarm clock feature). Plus, a side sleeper cannot possibly use them.
• Earbuds and earphones should not be worn for sleep (or any extended period of time). Earphones do not breath, raising the risk of outer ear infections (swimmer's ear) from moisture buildup, especially the fancy silicone ones. Also, wearing earphones to sleep can cause a skin ulcer to form in the thin skin over ear cartilage. This can happen in just one night and may take weeks to heal.
• SleepPhones are very lightweight, since most of it is just fleece fabric.
• The right angle plug helps to protect audio equipment.
• Noise-canceling and Dolby technologies may render some binaural beat, biofeedback, and hypnosis audio ineffective.
• Since SleepPhones are made with fabric with minimal hardware, you can roll it up and carry it compactly!
• SleepPhones can be washed!

How do I wash my SleepPhones?
Detailed instructions on how to wash your SleepPhones. These are the only headphones we know of that can be washed when it gets dirty!

Can I wear ear plugs with SleepPhones?
While you can wear ear plugs with SleepPhones, doctors generally do not recommend using earplugs for an extended time period such as sleep. They tend to cause irritation or even ulcers in the thin skin of the ear canals. Also, if air is not allowed to circulate in the ear canals, painful outer ear infections (swimmers ear) is much more likely.

Can I use SleepPhones for purposes other than sleep?
Absolutely!

• SleepPhones are basically high-quality headphones in a headband design.
• The 3.5mm (1/8") plug can fit into CD players, computers, iPods, and just about any device that uses regular headphones.
• Since it has a full frequency response, it can play music, meditation, hypnosis, self-improvement, biofeedback or audio books.
• SleepPhones can also be headphones for a personal alarm clock, where you won't bother other people in the room. The morning alarm track on the CD gently wakes you up with nature sounds and binaural beats!
• Some people even wear it as exercise headphones, since it absorbs sweat and is washable.

How do I protect against hearing damage?
As with any headphones, you should not listen to it at 85dB or higher. Studies show that you can tolerate only up to 8 hours a day of music at 85dB before risking hearing loss. At 90dB, you should not listen to that more than 4 hours a day. Generally any music less than 80dB would not be expected to cause hearing damage.

What do I do with the lavender sachet?
Lavender has a very relaxing scent that has traditionally been recommended for inducing sleep. Our lavender sachets are made with the premium quality lavender. Our intention is for you to keep the sachet in the box with your SleepPhones so that the calming effects of aromatherapy accompany the use the binaural beats for sleep. However, you may use it for months in your linen drawer for a fresh scent every time you get your towels, socks, or personal effects. It doubles as a moth repellent. You can tie it to your car's rearview mirror too. Squeeze or shake to release more scent over time. When the scent has dissipated, you can remove the paper and tie it tightly a few times to throw in with your laundry on low heat. The fresh scent can still last up to 3-5 laundry cycles! (Remember: For the laundry, you will want to tie it off very tightly so the lavender does not spill.) When you are completely done with the lavender, you can scatter it around your deck or patio as a natural insect repellent.

I intend on using them for a meditation product called Holosync which relys on a full range of audio responses. Do you feel your product would meet my requirements?
Our technical guy has answered it very thoroughly on this forum. Please read his response here: http://www.learningstrategies.com/forum/ubbthreads.php?ubb=showflat&Numb...

I would like If your product SleepPhone is compatible with multidimentional music.
We researched their website. Yes, we believe that they would be compatible with SleepPhones. All subliminal sounds would be transmitted by SleepPhones, so the music should be effective.

Would this eliminate noise that you hear from nuisance neighbour banging objects and stomping from top floor over my head and children running in house with shoes and from a person vaccuming 4am in the morning while i'm sleeping?
I would recommend setting the sound level during a fairly quiet time and not adjusting up too much during the night. Constant sounds above 80 decibels for an extended period of time may cause hearing damage.

Are they wireless?
They are not wireless.
There are several reasons for this. Any wireless technology would require the headphones to have a huge heavy bulky battery to be able to play all night. This would interfere with the sleek lightweight design.
We also worry about the wireless device (e.g., Bluetooth) electromagnetic radiation being so close to the head for an extended period of time. Wired headphones would release much less EMR. Of course, there is no hard evidence that EMR is harmful to your health, but we don't want to take any chances at this time.
In the future, if the technology improves and the World Health Organization finally releases their EMR study results, then we will definitely consider making SleepPhones wireless.

Have you done any research as to whether your headphones pose a health hazard for emf's?
Although we have not done any formal research on the potential hazards of EMFs ourselves, there has been much research done in the field already. The amount of electricity it takes to power the headset is minimal, much less than that needed to operate a cell phone, for example. The problem with cell phones is the radio transmitter, which directs the EMF to the cell phone. Even so, the formal studies of cell phones so far have not shown a significant problem. Please see the CDC file attached. Further studies are ongoing by major organizations around the world.

SleepPhones generate much much less EMF than cell phones, so the risk should be minimal. Consider how much teenagers listen to music now-a-days, if the EMF from headphones caused cancer, then we've got many generations at risk! Our SleepPhones are just like any other headphones on the market (and generate less EMF than most of the other fancy ones), so we believe that the risk is minimal. I personally use it every night, and I am less worried about that than using my computer all day with the wireless card.

The headphones slip around on my head. Are they too big? Do they routinely stretch after you've been wearing them?
If the SleepPhones are slipping around your head, though, then they are too big. They do stretch a little bit, but they shouldn't be moving around.

I do not have the software necessary to download the mp3s. Would it be possible to include them in a different format?
Special software for downloading is not necessary, but it may be necessary for listening to MP3s. Usually Windows Media Player (normally included and pre-installed if you have a Windows computer) is able to read MP3 files. iTunes is a great free software for most sound file types. The MP3 format is the most compact way to send sound files. The files are so large already that any other format would not be practical, so unfortunately we cannot use another format.

When "ripping" music from the CD to my MP3, it took a very long time to copy. Is this due to the binaural technology? It may be taking longer than you are used to because the tracks are very long themselves. Two tracks are 30 minutes long, and the other one is 10 minutes. Binaural technology should not affect the ripping process.

Does it get hot with the fleece headband?
Our bodies are surprisingly adaptable. When the head area is warmer, your body compensates by dissipating heat from other places. Experimentation with various fabrics reveal that this 100% polyester fleece is the most comfortable, even in the summer. In the winter, it is a nice way to stay warm.

How do I program my iPod?
If you have an iPod or an iPod nano, you can program it to shut off in 30 minutes of sleeping and set an alarm for the morning. download ipod_clock_programming.pdf

• On your computer...
  1. Load up iTunes
  2. Insert your CD and import the songs to iTunes, or download the MP3's from this website
  3. The track information should automatically load from iTunes. If not, you can rename the tracks.
     • Track 1: Harriman Birds
     • Track 2: Waveny Rain
     • Track 3: Wake Up!
  4. Add a playlist by clicking on the + sign on the bottom left. Name the playlist for the sleep tracks, such as "Sleep Brainwaves."
  5. Add another playlist for the morning tracks, such as "Morning Brainwaves."
  6. Drag Harriman Birds and Waveny Rain into the sleep tracks playlist.
  7. Drag Wake Up! to the morning tracks playlist.
  8. Safely disconnect your iPod by ejecting it from iTunes.
• On your iPod...
  1. From the top menu, click on Extras then Clock.
  2. If you have not set your clock, you may set it now. Once set, click on Clock.
  3. Take note of the Alarm Clock and Sleep Timer features.
  4. Click on Alarm Clock to turn it on, set the time you want, and select your morning playlist as the sound to play.
  5. Next, set the Sleep Timer to 30 minutes.
  6. Click on the Menu button to get to the top menu.
  7. Select Music then Playlists then your sleep playlist then the song you want to help you sleep!
  8. You're done!
• In the future, all you need to set is the Sleep Timer, unless your alarm time changes.

Are you a green company?
We strive to be as green as we can. All of the electronics in the SleepPhones are RoHS compliant, which means that they are free of lead.
SleepPhones headquarters is powered by 100% wind energy.
We try to streamline operations in order to reduce waste. For example, the instruction booklets are printed two at a time so that there is no paper waste. Ink and toner cartridges are all recycled. The SleepPhones boxes were carefully chosen so that only 1 sheet of tissue paper is necessary for filling - we use no peanuts or additional paper. Almost all manufacturing waste is recycled (cardboard, office paper) or reused (leftover fabric). We decided to ship via USPS not only to save both the customer and us money, but also because the postal carrier has to make a trip to your work or residence anyway. FedEx, UPS, and DHL need to use gasoline getting the package to you. Computers and lights are shut down at the end of the day. Our employees work from home, so they do not have to drive to and from work every day. Nor do they have to send their kids to day care.

If your SleepPhones came in a corrugated cardboard box, please reuse and recycle your box.
If your SleepPhones came in a Tyvek® envelope, please recycle the envelope!
For Small Quantities (less than 25 envelopes), turn any Tyvek® envelope inside out, so the unprinted white surface shows on the outside. Stuff the inside-out Tyvek® envelope with other used Tyvek® envelopes for recycling. Address and mail the envelope to: Tyvek® Recycle, Attn. Shirley B. Wright, 2400 Elliham Avenue #A, Richmond, VA 23237. More information on recycling Tyvek

Do you donate to any causes?
We donate to the National Sleep Foundation.

I’m a nurse. Can I let my patients try it without infringing on any copyrights?
Feel free to let your patients try it! You can wash the SleepPhones too, so if you discover that it's dirty when you get it back, just handwash it. We've got instructions on the website: http://www.sleepphones.com/wash
I believe the rule about copyrights and personal use is whether or not you charge for letting your patients try it. We would be glad to send you some brochures to pass around if you would like.

Do any health insurance companies cover your product?
We don't have any contracts with health insurance companies. SleepPhones have not been evaluated by the FDA for treating insomnia. We do not claim to treat any diseases.

How did you come up with the name "AcousticSheep"?
Better than the time-honored tradition of counting sheep, special acoustic sounds like binaural beats induce relaxation and drowsiness. Plus, the name honors our pet mascot, Claire, the sheep who likes to sleep all the time.

What is your policy on Privacy and Security?
If you shop for AcousticSheep merchandise, any personal information that you may share with us (and with the business partners that help this site function or assist us in fulfilling your order) is kept absolutely private. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. We do keep a mailing list that is also privately used with cautious discretion. If you would like to be taken off this list, please email us and we will remove your information within 1-2 weeks.
Our Business Partners include USPS, FedEx, Amazon, eBay, Etsy, PayPal, and Google Checkout. Please see their websites for their privacy statements.
We do not collect credit card information. We use third party checkout procedures like PayPal and Google Checkout. They are very reputable companies and will do their best to keep your information safe. They do not share any personal private information with other companies, though they may keep aggregate statistics.

Is satisfaction guaranteed?
Rest easy. We offer a full money-back guarantee for 90 days. If you are not satisfied for any reason, please let us know what we can do to correct the situation. We are always looking to improve our products so do not hesitate to contact us with suggestions. customerservice@sleepphones.com
Or you may call 877-838-4790. We are a small company and are not always available to receive calls. Please leave a message.