Do you ship overseas?
Yes! We frequently ship overseas and have sent SleepPhones to every continent including Antarctica. We have shipped SleepPhones to over 60 countries around the world. Please see our shipping page for more information.
Can I pay by check or money order?
Yes! It will obviously be a little bit slower because we will need to receive the payment by mail before we can process your order. US dollar only please ñ we cannot accept international checks.
Please make the check or money order out to AcousticSheep, LLC.
Write down the size, color, any extras, and the shipping address to place your order. Be sure to include the standard shipping charge of $5.00. Mail everything to the following address:
AcousticSheep, LLC
179 Jefferson Circle
Bellefonte, PA 16823
I can't seem to get the website working to place an order.
Please email us to let us know if our website is down! If you can't get PayPal or Google Checkout to work, also email us to let us know. If there is an error message, we'd greatly appreciate you letting us know. Other online places where you may find SleepPhones include Amazon.
Would it be possible to place my order by telephone?
Yes, but it is no more or less secure. We strongly discourage this method because there is much more room for errors in your order. We use Square to process your credit card because we do not have a merchant credit card account. (We are a very small company.) You will have to leave a message for us to call you back, which may take 1-7 days. 877-838-4790 Thank you for your understanding!
Is satisfaction guaranteed?
Yes. We offer a full money-back guarantee for 90 days. If you are not satisfied for any reason, please let us know what we can do to correct the situation. We are always looking to improve our products so do not hesitate to contact us with suggestions. customerservice@sleepphones.com
Or you may call 877-838-4790. We are a small company and are not always available to receive calls. Please leave a message.
Email
Email is the best way to contact us. Please email customerservice@sleepphones.com. Please be sure to add customerservice@sleepphones.com to your approved sender list. Or check your junk mail folder if you do not hear back in 1-2 business days. If the question is regarding an order, please include your order information so we help you as efficiently as possible.
Letters
If you would like to write us a letter or send us something, please send it to:
AcousticSheep, LLC
179 Jefferson Circle
Bellefonte, PA 16823
USA
Phone
This is the slowest and most inefficient way to contact us. You can leave a message, and we will attempt to return your phone call by email. Our phone number is 877-838-4790. Please be sure to add customerservice@sleepphones.com to your approved sender list. Or check your junk mail folder if you do not hear back in 1-2 business days.
Fax
You can send us a fax at any time: 877-838-4790.